Privacy Policy

Last Updated: July 22, 2026

At Root Lifestyle ("we", "our", "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

 

 

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

Order Information

  • Products purchased

  • Order history

  • Payment status

  • Delivery information

Device Information

When you browse our website, we automatically collect:

  • IP Address

  • Browser type

  • Device information

  • Operating system

  • Website usage statistics

  • Cookies and similar technologies

Customer Support Information

If you contact us, we may collect the information you provide through:

  • Email

  • Contact forms

  • WhatsApp (if applicable)

  • Social media messages

 

 

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Process refunds or replacements

  • Communicate order updates

  • Respond to customer support requests

  • Improve our products and website

  • Detect fraud and maintain website security

  • Send promotional emails or SMS (only where permitted)

  • Comply with legal obligations

 

 

3. Payment Information

We do not store your debit card, credit card, UPI PIN, or banking credentials.

Payments are securely processed through trusted third-party payment gateways. These providers process your payment information according to their own privacy policies.

 

 

4. Shopify

Our online store is powered by Shopify.

Shopify may collect and process certain information required to operate the store, including device information, cookies, and transaction data. This helps provide secure checkout, fraud prevention, analytics, and website functionality.

 

 

5. Cookies

We use cookies and similar technologies to:

  • Keep you logged in

  • Remember your shopping cart

  • Improve website performance

  • Understand visitor behavior

  • Personalize your shopping experience

You can disable cookies through your browser settings, although some website features may not function properly.

 

 

6. Marketing Communications

With your consent, we may send:

  • Product launches

  • Offers and promotions

  • New fragrance announcements

  • Seasonal collections

  • Order-related updates

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

 

 

7. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with trusted service providers necessary to operate our business, including:

  • Shopify

  • Payment gateway providers

  • Shipping and logistics partners

  • Analytics providers

  • Customer support platforms

  • Government authorities where legally required

These partners only receive the information necessary to perform their services.

 

 

8. Data Security

We use commercially reasonable security measures to protect your information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

 

9. Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet legal and tax requirements

  • Resolve disputes

  • Enforce our policies

 

 

10. Your Rights

Subject to applicable laws, you may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your details

  • Delete your information (where legally permissible)

  • Withdraw marketing consent

To exercise these rights, please contact us using the details below.

 

 

11. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

 

 

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal information.

 

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

Any changes will be posted on this page with the updated revision date.

 

 

14. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Root Lifestyle

📧 Email: hello@rootlifestyle.in 

🌐 Website: www.rootlifestyle.in