Refund Policy

Last Updated: July 22, 2026

At Root Lifestyle, we take great care in crafting and packaging every product. If you are not satisfied with your purchase due to a damaged, defective, or incorrect item, we're here to help.

By placing an order on our website, you agree to the terms outlined below.

 

 

Returns

Due to the nature of perfumes, candles, and personal fragrance products, we do not accept returns or exchanges for products that have been opened, used, or are no longer in their original condition.

Returns are accepted only if:

  • You received a damaged product.

  • You received the wrong product.

  • The product was defective upon delivery.

To be eligible for a return:

  • You must contact us within 48 hours of receiving your order.

  • The product must be unused and in its original packaging.

  • You must provide clear photos or videos of the product, packaging, and shipping box.

 

 

Non-Returnable Items

We do not accept returns or refunds for:

  • Opened or used perfumes.

  • Products with broken seals after delivery.

  • Fragrance preferences or change of mind.

  • Incorrect orders placed by the customer.

  • Minor packaging imperfections that do not affect product quality.

  • Gift cards or promotional items (if applicable).

 

 

Refunds

Once your request is reviewed and approved, we will notify you by email.

If approved:

  • Refunds will be processed to the original payment method.

  • Refunds are generally completed within 5–7 business days, depending on your bank or payment provider.

Shipping charges (if any) are non-refundable unless the error was on our part.

 

 

Replacement Policy

Instead of a refund, we may offer a replacement if:

  • The item was damaged during transit.

  • You received an incorrect product.

  • The product arrived defective.

Replacement requests are subject to stock availability.

 

 

Cancellation Policy

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

If you wish to cancel your order, please contact us immediately after placing it.

 

 

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please email us within 48 hours of delivery with:

  • Your Order Number

  • Photos or videos of the product

  • Photos of the outer packaging

  • A brief description of the issue

Our support team will review your request and provide a suitable resolution.

 

 

Late or Missing Refunds

If you haven't received your refund after confirmation:

  1. Check your bank account.

  2. Contact your payment provider or credit card company.

  3. Processing times may vary depending on your bank.

If you still have not received your refund, please contact us.

 

 

Contact Us

For any questions regarding returns, refunds, or replacements, please contact us:

Root Lifestyle

Email: hello@rootlifestyle.in